Here are the answers to your most frequently asked questions!

a.    Unlimited Plans & Mobile App:
 

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Editing Vehicles and Subscriptions
 

Q: How can I change my vehicle?
 

A: If you no longer have the vehicle listed on your subscription or your primary vehicle has changed, we offer you the ability to change your vehicle, free of charge, up to two times per year.  In order to request a vehicle change, you can go to the drop-down menu in the upper left corner of the app and select “contact us”.  In the title, you can type “change vehicle”, and for the message, please let us know the vehicle you want to change and the year, make and model of the new vehicle.  We will have it changed within 24 hours!  If you do not use our mobile app for your unlimited plan, you can send your new vehicle change information to mrcswashify@gmail.com, or, use the "manage unlimited" link from the front page of our website. 
 

Q: How do I cancel my subscription?
 

A: *Cancellations must be made at least 3 days prior to the next charge date in order to avoid being charged when your next payment is due*. If you would like to cancel your unlimited plan, you can go to the drop-down menu in the upper left-hand corner of the app, select "manage vehicles" and then select "edit vehicle" under the vehicle you want to cancel.  From there, you should see the option to cancel at the bottom.  You will then need to complete the following form.  If you have any days left before your next charge date, you will still be able wash unlimited until it expires.  If your payment for the last month is already past due, you might not see this option to cancel on your app.  In that case, you will have contact us either by phone or through the app and we will assist you in canceling.  If you do not use our mobile app for your unlimited plan, you can also use the "manage unlimited" link from the front page of our website.

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Q: How do I delete a vehicle from my app?
 

A: To delete a vehicle, you can go to the drop-down menu, select "manage vehicles" and then select "edit vehicle" under the vehicle you want to delete.  From there, you should see a button to delete it.  Before deleting any vehicle, you will want to cancel it first.  If the vehicle is not canceled yet, please see instructions above for how to cancel.
 

Q: How do I change my license plate?
 

A: To change the license plate, you can contact us by going to the drop-down menu in the upper left-hand corner of the app, and select “contact us”.  For the title, you can type “change license plate” and in the message, please let us know the vehicle that needs a license plate change and provide us the new plate number.  We will have it changed within 24 hours!  If you do not use our mobile app for your unlimited plan, you can send your new license plate information to mrcswashify@gmail.com, or, use the "manage unlimited" link from the front page of the website. 

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Q: How can I reactivate my subscription?
 

A: In order to reactivate a previously canceled subscription, all you need to do is contact us by going to the drop-down menu in the upper left-hand corner of the app and selecting “contact us”.  For the title, you can type “reactivate” and for the message, please let us know which vehicle you are trying to reactivate, and we can reactivate it for you!  It is important to note that if you wish to reactivate a subscription, there must be a valid credit card already setup on the account.  If it is a completely different vehicle with a different license plate, it would be best to start a new subscription on your own through the app.  A tutorial is available through the drop-down menu to help walk you through how to sign up!  If you do not use our mobile app, you can use the "manage unlimited" link from the front page of the website, or you can reactivate your plan upon your next visit. An attendant will be happy to assist!

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Q: How can I upgrade or downgrade my wash subscription to a different plan?
 

A: To change your unlimited plan, you will need to contact us by going to the drop-down menu in the upper left-hand corner of the app and selecting “contact us”.  For the title you can type “change plan” and for the message, please let us know what plan you are interested in changing to.  We will confirm back that we got the message, and the change will take effect for the next billing cycle. If you do not use our mobile app, you can use the "manage unlimited" link from the front page of the website.

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Editing Payment and Personal Information

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Q: How do I change my credit card information?
 

A: If your payment information has changed, you can go to the drop-down menu in the upper left corner of the app and select “payment settings”.  Then, select “delete card”.  You can then go back into payment settings and enter your new card information. If you do not use our mobile app, you can use the "manage unlimited" link from the front page of the website.

 

Q: Can I have more than 1 credit card?  Can I set up my account so that each vehicle charges to a different credit card?

 

A: In order to have a different credit card assigned to different vehicles, you would have to make a separate account for each vehicle.  Only one credit card is able to be assigned to each account.
 

Q: How can I change my name, address, email, or phone number?
 

A: To change your name, address, or email, you can go to the drop-down menu in the upper left corner of the app and select “edit profile”.  You will see your personal information listed.  From there, select “Edit” in the upper right-hand corner and you will have the ability to change any of your personal information except your phone number.  Be sure to select “update” at the bottom when you are done.  If you do not have our app, you can also use the "manage unlimited" link from the front page of the website.  If you need to change your phone number, you will need to contact us by going to the drop-down menu and selecting “contact us”.  For the title you can type “change phone number” and in the message, please let us know what the new phone number is.  Once we get your phone number updated, you will just need to log out of the app and sign back in using the new phone number in order to access your account. 
 

Q: Why can’t I change my phone number myself?
 

A: The app won't allow you to change your phone number because that phone number is directly tied to your account and your app won't function correctly if you change it while signed in.  But, if you contact us, we can change your phone number for you. Once changed, you will just need to log out and sign back in using the new phone number to access your account again.

 

Email Settings
 

Q: How can I receive an email receipt each month for my recurring monthly bill?
 

A: If you would like to be emailed each time you are charged for your recurring monthly bill, you can go to the drop-down menu in the upper left corner of the app and select “edit profile”.  Select “Edit” in the upper right corner.  Then, scroll to the bottom and you will see an option at the bottom that says, “Assign to recurring email”.  Select the box next to that option so that a check mark is displayed in it and then select “update”.  To receive your last receipt for a recurring transaction automatically within seconds, you can go to the "manage unlimited" link from the front page of the website and request it from there.

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Q: How can I opt out of receiving emails from Mr. C’s?
 

A: If you would like to stop receiving emails from Mr. C’s altogether, you can go to the drop-down menu in the upper left corner of the app and select “edit profile”.  Select “Edit” in the upper right corner.  Then, scroll to the bottom and select any boxes with a check mark so that all boxes remain unchecked.  Lastly, select “update”.
 

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Unlimited Plan
 

Q: Can I pause my plan or put it on vacation hold?
 

A: Mr. C’s does not offer vacation hold options or the ability to pause a plan for a few weeks.  If you are going out of town or you won’t be washing for about a month or more, you can cancel your subscription and then have us reactivate it any time after one month from the date your next payment would have been due.  If you are only leaving for a couple weeks, it might be more beneficial to leave your subscription activated depending on how frequently you wash.
 

Q: Do you offer discounts on 2nd or 3rd vehicles / family plans?
 

A: Mr. C’s currently does not have any discounts or family plans for multiple vehicles.  We have already priced our unlimited plans as low as we can to provide the best deal to all our customers.

 

Q: Can I earn points on the app while using an unlimited plan?

 

A: Points are not earned for washes under an unlimited plan, but if you purchase separate washes for gifts, or you pay for additional mat cleaning services, or you upgrade your wash for the day, you can still earn points towards free washes.
 

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b.    Car Washing & Detailing
 

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Car Wash
 

Q: What are your busiest times?  What are your slowest times?
 

A: Slow times and busy times vary from location to location.  Some locations slow down some between 3:00 and 6:00, while others pick up around that time.  Some are slow to start right at open, while others have a line at the beginning of the day.  And, at any given point, it is usually hard to tell exactly how busy we will be because our business is all based on the weather. This is why we have installed live stream cameras at all our sites to show the line on the driveway.  This way, you can always see how busy we are before you make the drive to visit.  You can access these live streams either through our mobile app or via our website at www.mrcscarwash.com/live-streams.  As a rule of thumb though, if it is sunny out, we are busier, and if it is cloudy out, we will likely be slower.  If there is rain in the forecast, that might also slow us down compared to a forecast with no rain for several days.  Also, Friday, Saturday and Sunday will be our busiest days on average.
 

Q: Why am I being charged for a third row even if you don’t touch it?
 

A: If you have an unlimited plan, you will not be charged this fee.  The reason for this upcharge is that over the last decade, popularity of SUVs has grown exponentially, resulting in most vehicles washed being SUVs.  The reality is larger SUVs take us around twice the amount of man hours to process when compared to regular sedans and small SUVs.  We believe that rather than increasing the full-service price for everyone, it is more fair for the vehicles that cost us more to process to be charged a little extra.  We concluded that vehicles equipped with 3rd rows were the most time consuming and costly to process on average.  As a result, we have implemented an up charge on our full-service options for vehicles equipped with a 3rd row. Even if you always have your third row down or do not wish to have it vacuumed, there is still more hatch area to vacuum, extra and larger windows to clean in the back, and the size of the vehicle demands more soap and water and wiping on the exterior.  These are all reasons why vehicles equipped with 3rd row seating are charged a little more on the full-service side. 
 

Q: Why aren’t my rubber mats automatically washed with the interior (full service) wash services?
 

A: Charging for rubber mats became necessary due to the overwhelming numbers of rubber mats there are in vehicles today.  It had become too time-consuming to wash all these rubber mats and these extra mats increased the wait time for other customers. As a result, to keep things efficient and avoid heavily increasing the price of every wash, we instituted a charge for each rubber mat washed.  Many times, patrons only need one or 2 of their mats washed while the other rubber mats remain relatively clean. When we didn’t charge for mats, many requests were to wash all rubber mats even though only one or two were dirty.  This is why we must charge for rubber mats to be washed.

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Detailing
 

Q: Do I need an appointment for a detail service?
 

A: Yes, if you are interested in our detailing services, you will need an appointment.  You can contact any location that offers detailing by phone and ask for the detail department.  They will assist in setting you up with a date and time that works best.
 

Q: How long does the detailing take?
 

A: All detail times vary based on what type of service was requested, how many details we have that day and the condition of the vehicle.  It could take most of the day to complete.  For this reason, we recommend that you drop your vehicle off with us and coordinate a ride that can pick you up and bring you back when the vehicle is finished.  All details are finished the same day and our detail professionals will call you when it is ready to be picked up.
 

 

Payments
 

Q: What methods of payment do you accept?
 

A: We accept cash, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Samsung Pay.  You can also pay with a Mr. C’s gift card or prepaid card which gets you bonus cash on purchases of $100 or more.  If you have an unlimited plan, your washes can be redeemed from the bar code in the app that you will find when you select “wash vehicle”.  If you want to add any extra services, tip, or merchandise, those can be charged to the credit card you have on file through the app.
 

Q: What is the average tip amount that patrons leave?
 

A: If you wish to tip our crew, people typically leave a tip that ranges somewhere between 10 and 20% of their wash price, but any tip is greatly appreciated and never required or expected.

 

Q: Are tips shared?

 

A: Yes, tips are shared.  All tips received go into one pool that gets split up evenly amongst all workers.
 

 

Vehicle Specs
 

Q: What is the maximum width that tires can be to go through the wash?
 

A: 12 inches.
 

Q: What is the maximum height a vehicle can be to go through wash?
 

A: 7 feet.
 

Q: What is the maximum width a vehicle can be to go through the wash?
 

A: 80 inches.  It may vary slightly from location to location.  Any vehicle washed over 80 inches is at your own risk.
 

Q: Will my ladder rack or bike rack be ok going through the wash?
 

A: We cannot wash vehicles with ladder racks or bike racks still attached.  We require these racks to be removed before you arrive.